Due to a recent update for Windows 64-bit systems it is possible that BitDefender detects several Windows and BitDefender files as infected with Trojan.FakeAlert.5.
If you are not able to log on to Windows, please follow these steps:
1. Reboot your PC and select Launch Startup Repair.
Windows 7 Recovery
2. Allow a few moments for the process to finish.
Click to Enlarge
3. Click Finish and reboot your PC.
Click to Enlarge
IMPORTANT! It is possible that the Repair procedure may not work from the first time. If it fails, reboot the PC and run the procedure again as it should work in maximum 3 attempts.
4. After you log on to Windows save this patch and then run it on your PC:
* If you are using BitDefender 2010 click here
* If you are using BitDefender 2009 click here
5. Reboot your PC, open BitDefender and perform an update to make sure you have the latest virus definitions.
Source: BitDefender
Hi Frank, thank you for this post.
On behalf of BitDefender, we want to let you know that the issue with Windows 64 bit OS experienced on Saturday was isolated and the update withdrawn shortly afterwards.
Very few users have been affected and we are very sorry for any problems caused.
However, those who still have issues are invited to contact us here:
http://www.bitdefender.com/site/Main/contactEmail/
Best,
Raluca Dode
Raluca,
I am glad to help and you have a wonderful product. Thank you and your team for being so responsive.
Thanks again for your support and appreciation.
Raluca
I have friends who are using BitDefender…but I don’t know if they have experienced this. But, will surely share this article to them. Thanks for this great info!
Andrew,
I am glad to help and thank you for sharing this info with your network.
i use BitDefender since 2 years. its really great
Thank you for sharing. i’ll try that.