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You have been connected to James P..
James P.: Hello Frank, thank you for contacting APlus.net support. What can I help you with today?
Frank: James my stes are still suspended and I replied to abuse twice and they said they sent you guys an email.
Frank: AP34058xxxxx
James P.: Can you please verify the security question:What city were you born in
Frank: suspended due to cpu utilization over use
Frank: queens
James P.: Correct
James P.: The answer.
James P.: I can see where Justyn recommended you contact abuse. Other than that there are no other notes. Our admins are requesting you move to a Dedicated Server.
James P.: *suggesting.
Frank: i know but i would need to get my site backup first...would I be prorated as I paid for the whole year already
James P.: You will have to speak with billing on Monday about proration.
Frank: really?
Frank: I figured i would get at least 4 months of dedicated on the $49 package
Frank: would I still have to pay today?
James P.: I would recommend you email billing@aplus.net
Frank: ok
James P.: They don't offer phone support on the weekends.
James P.: or chat
Frank: ok....how fast would I get that dedicated setup?
Frank: and would they copy my old accounts over?
James P.: That you would have to discuss with sales.
Frank: ok
James P.: You would be repsonsible for the migration.
Frank: are they available on weekends?
James P.: We don't handle Migration.
James P.: Yes.
James P.: I can get sales now
Frank: but i would need to get access to my data
Frank: ok
James P.: Please hold I will transfer you to sales.
James P. has left the session.
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You have been connected to Peter G..
Frank: hey peter
Peter G.: hi
Frank: My sites were suspended due to cpu over use and they recommend i go to a dedicated solution
Frank: I was hoping that the money I paid for the ecommerce plan 2.5 months ago would go towards the dedicated $49 package
Peter G.: You can be prorated only if your new server is a financial upgrade (i.e. more expensive than your annual eCommerce plan)
Peter G.: that's Billing's policy
Frank: yes it is obviously
Peter G.: however it's a good time for you to get a dedicated server as we are offering a 25% discount for annual single core machines
Frank: my problem is how to I get to my accounts to download my data for the new dedicated server
Frank: cant afford to pay 1 year right now things are tight holidays
Peter G.: if i add a server to your account i can ask abuse to unsuspend you so you can migrate your site
Peter G.: what is the budget you are working with?
Frank: cool....will I be billed or would I wait til monday to get billing to prorate what I have left on my old account to be applied to the new server
Frank: $49/mo
Frank: 500gb should be enough transfer as I do about 30gb/mo...but cpu was the issue not no more
Peter G.: Billing will not prorate you if you get the server on a monthly basis as far as i know
Frank: so what happens to the money left on my acount?
Frank: can I apply it to the server
Frank: ?
Peter G.: because you basically want to pay us $49 and we have to refund you $300 that's impossible
Peter G.: well i can add the server to your account but if you close your eCommerce plan you won't get the $300 back
Peter G.: if you get the Celeron server annually it will happen
Frank: only refunbd what is still on the account.
Frank: I am only asking what is left money wise to be applied. I used 2.5 months of hosting....sounds simple to me
Peter G.: not possible, although i'm no expert maybe you should consult billing on Monday?
Frank: ok....but an I get the server today?
Peter G.: afaik they do not prorate unless you buy a more expensive service
Peter G.: yes should you want me to i can add the server to your account, although it will not be set up until Monday.
Frank: i need my sites up that is so important!
Frank: setup server for monday, but my accounts need to be up over the weekend
Peter G.: i will add the server, if our support staff can unsuspend you that's your only hope. i will bounce you back to them once we are done
Frank: k
Peter G.: ok so the Celeron 1.7 monthly, should i add the Plesk control panel? it costs 9.99 per month but allows you to manage your server easier
Frank: yes
Peter G.: ok, just so you know, i can upgrade your RAM and HDD space for relatively low extra cash per month
Frank: how much?
Frank: right now we are at 59/mo
Peter G.: a 250 GB hdd and 2GB of ram will be an extra $30 per month
Frank: TOO much what about 1GB ram and a lower HD
Peter G.: this is the cheapest HDD
Peter G.: 1 gb of ram is only $5 cheaper
Frank: THINKING
Frank: lets go with Celeron 2.8 GHz and add the Plesk for $10 so that would be 89 correct?
Peter G.: yes
Frank: i get more transfer as well twice as much with this package
Frank: and more than twice the HD
Peter G.: by the way the Celeron 2.8 has a setup fee of 24.99 just so you know
Frank: ok....I wil speak with billing on Monday
Peter G.: ok so your due now will be $113.98
Frank: no way of waiving the setup?
Peter G.: no
Frank: ok...do I pay now through the site?
Peter G.: i add the server to your account but as i said you won't be set up or verified until Monday so you won't be able to pay now
Frank: ok...will do it monday, now since I have hit walls for 24 hrs can you please for me have my accounts unsuspended so I dont have to chat with support for the 4th time......
Frank: its been a frustrating 24 hrs
Peter G.: i'm in sales i can't unsuspend accounts
Frank: ok
Frank: transfer me'
Peter G.: and i have to add the server plan to your account before they do it
Peter G.: so should i add the celeron and plesk?
Frank: yes